Shipping policy
1. Order Processing
All orders are processed after successful payment or order confirmation. Processing times may vary depending on product availability, supplier fulfilment, and order volume.
Orders are not processed or shipped on non-working days or public holidays where applicable.
2. Shipping & Delivery
Brumly works with fulfilment partners and shipping carriers to deliver products to the shipping address provided at checkout.
Delivery availability and estimated delivery times depend on the destination, product, and shipping service selected. Any available delivery estimates will be displayed at checkout or communicated through our order updates.
3. Estimated Delivery Times
Delivery timelines are estimates and are not guaranteed. Delays may occur due to courier operations, weather conditions, public holidays, address verification, or other circumstances beyond our control.
If an unexpected delay occurs, please contact our customer support team for assistance.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before an order is completed. Any shipping promotions or free-shipping offers will be subject to their stated terms and conditions.
5. Order Tracking
Once your order has been dispatched and tracking information becomes available, we will share the relevant tracking details through the contact information provided at checkout.
Tracking updates may take time to appear after dispatch. Please allow the carrier time to update the tracking status.
6. Shipping Address
Customers are responsible for providing accurate and complete shipping details at checkout, including the recipient's name, address, postal code, and contact number.
If you notice an error, please contact us as soon as possible. Address changes cannot be guaranteed after an order has been processed or dispatched.
7. Delayed, Lost, or Undelivered Orders
If your order appears delayed, has not received tracking updates, or has not arrived within the communicated delivery estimate, please contact our customer support team.
We will review the available tracking information and assist you in accordance with our applicable policies and the shipping carrier's procedures.
8. Incorrect, Damaged, or Missing Items
If you receive an incorrect, damaged, or incomplete order, please contact us promptly with your order number and relevant supporting information. We will review the issue and explain the available resolution under our applicable return and refund policy.
9. Delivery Restrictions
Some products or delivery services may not be available in every location. Orders may be subject to serviceability restrictions imposed by shipping carriers.
10. Contact Us
For questions regarding shipping, delivery, or order tracking, please contact our customer support team through the Contact Us page on our website.
Brumly — Making Everyday Shopping Simple.
We appreciate your trust in Brumly and thank you for shopping with us.